Privacy Policy

Conetwork is a virtual assistant agency. We help coaches with their tech.

We are based in Ontario, Canada. Our team works remotely from Canada and the Philippines.

Your privacy is looked after by Francis Lipanog, our Founder.

You can reach him at [email protected].

We keep this simple. We only collect what we need.

From website visitors:

• Technical data our hosting and security providers process to run and protect the site, such as your IP address and browser type
• What you choose to send us through our contact form or booking calendar

From clients:

• Name and email
• Business name
• Project details
• Messages you send us

We never store your full card details. Stripe and PayPal handle that for us.

When you hire us, you may give us access to your accounts. We only act on your instructions. Nothing more.

We use the least access needed to do the job. Our team works from your main logins only when required.

We keep passwords in a secure password manager. When our work ends, we remove access right away.

You are responsible for getting consent from your own customers.

We use your information to do our work and talk with you.

• To deliver your project
• To answer your questions
• To send updates on tasks
• To keep records we must keep

We never sell, rent, or trade your information. Ever.

We use business-grade AI tools to work faster. We never put your sensitive data into AI tools.

We use AI to draft, summarize, and plan. A person reviews the work before it goes out.

You can ask us to stop using AI on your work at any time.

We do not share your information widely. We only share what is needed.

• Our team, under confidentiality agreements
• Service providers we use to do our work
• Platforms you ask us to use for you
• Legal authorities, if the law requires it

Your information may be stored and processed in:

• Canada
• The Philippines
• The United States

Some of our tools run on servers outside your country. Cross-border transfers may happen.

Our website uses only a small number of cookies.

• A security cookie from Cloudflare protects the site from bots. It lasts about 30 minutes.
• Our booking calendar and contact form run on GoHighLevel. They may set their own cookies so they work properly and stay secure.

We do not use analytics or advertising cookies on this website. We do not use the Meta Pixel or other ad tracking.

We do not show a cookie banner, because we only use cookies the site needs to work. You can block or delete cookies in your browser settings. Some parts of the site, like booking a call, may not work without them.

If we add analytics or advertising tools later, we will update this policy first and ask for your consent where the law requires it.

We do not keep your information forever.

• Inquiries: up to 2 years
• Client files: 1 year after work ends
• Billing records: 7 years

After that, we delete or anonymize it.

We take security seriously.

• We use a password manager
• We turn on two-factor login
• We limit access to who needs it
• We use encrypted tools
• We tell you fast if a breach happens

You have rights over your information.

• See what we hold
• Fix what is wrong
• Ask us to delete it
• Withdraw your consent
• Opt out of marketing
• Make a complaint

We reply within 30 days.

This policy respects Canadian law under PIPEDA. We also respect US and Australian privacy laws.

You can complain to the Office of the Privacy Commissioner of Canada. You can also complain to the Office of the Australian Information Commissioner.

We offer business services only.

We do not work with anyone under 18.

We may update this policy over time. When we do, we change the date at the top.

For big changes, we email our clients.

Questions about your privacy? We are happy to help.